Faqs

Where do I take my complaint if my copy is inaccurate?

You can submit your complaint to the Customer Service Department. There you will find out what the source is of your complaint. You can also write a letter. Direct your complaint to the Customer Service Department Head. This department will always answer your letter.

Each member of the credit union must pay an annual contribution of NAƒ 18,- to the umbrella federation of all savings and credit associations, Fekoskan. Furthermore, all members of the Hamptonib also contribute to the maintenance of the building, also amounting NAƒ 18,- per year (this was agreed during the General Assemblies in the years 1979 to 1980).p>

There are different reasons for not receiving your statement. We encourage you to call our office and ask the Customer Service Department, to verify the source of the error.

A member may authorize the Board to transfer a portion of his shares to another member. This is done by handing in a written authorization. In addition, signatures from both parties are needed.

Easy and Fast credits

Who approves my loan application?

The credit department makes the decisions regarding loan applications if it is a loan for up to NAƒ 35,000 – with no balance. If it is a sum of more than ANG 35,000 – the application will be submitted to the Credit Committee. If the Credit Committee deems it necessary, they may call upon the loan applicant for an interview before making their final decision on the application.

When do I learn if my loan has been approved?

Hamptonib employee with whom you submitted your application, will you notify you on this matter. You get an appointment straightaway to settle your loan. The settlements of loans take place between 1:00 pm and 3:00 pm. The application automatically expires if a member fails to sign the contract within one month of the approval of the loan application.